Expert Assistance - How We Help Repair Photocopiers
Many companies purchase their copiers and printers outright and choose to manage these devices themselves. Most of the time, these are either smaller businesses who don’t print that much or larger companies at the SME to corporate level, who have a dedicated department assigned for printing. When the photocopier or printer breaks down, often it requires a specialist’s input to resolve, and for businesses who aren’t on a Managed Print Service, this becomes an issue very quickly.
Luckily, Print Logic – Print Management and Digital Workflow leaders in the North West and Birmingham – offer printer, photocopier and shredder repair services to customers for the best prices available. Servicing for copiers is also something we provide, and for both services a fully qualified expert engineer will work to resolve the issue as swiftly as possible.
Photocopier breakdowns can happen for a number of reasons. Sometimes it can be a severe paper jam which is affecting the internal component, or maybe one of the devices parts has been knocked loose or worn out. Whatever the case, for issues like this a specialist is required.
On a repair callout, a standard visit from a Print Logic engineer can last for one hour, and the customer is kept informed during the entire procedure. When an engineer is on-site they will follow a standard maintenance checklist unique to Print Logic so that they can help diagnose and repair the problem.
Our team of service technicians and engineers always carry a stock of components with them at all times which can help during a visit. Once the issue is resolved, they will do a quick check up to confirm everything is working as expected.
Once the engineer has completed their work they will provide an update and confirm with the customer that everything is satisfactory. At the end of the visit the engineer might give some friendly advice on how the customer can improve the life and productivity of the photocopier if it’s appropriate.
Is there a charge?
For Print Logic customers who have a managed print service agreement with us engineer callouts are part of their standard service, so no charges will be incurred. If you’re not an existing customer don’t worry – we can still help and are always happy to offer friendly advice.
A standard callout charge is quoted to everyone in need of a photocopier repair. This covers the standard one-hour visit, and work is not commenced until this has been agreed. We’ll follow our normal procedure so that they can get their photocopier repaired as quickly as possible, and during the process we’ll keep the customer informed so that they’re aware of everything.
If additional work is needed, we can offer a no-obligation quote for any parts and labour which might be needed.
As part of a managed print service, printers and photocopiers are regularly serviced by expert engineer. During a service call, the engineer will work through a comprehensive service plan which covers every aspect of the photocopier to make sure that it’s fully functional and continues to work as expected.
Print Logic also provide servicing to customers who have a photocopier which is not on a managed print service. For these customers, the process is exactly the same, and at the end of the call they receive a full breakdown of the work completed, as well as an assessment of their copier.
It’s a good idea for everyone to get their copier serviced regularly, especially the high use devices working through tens of thousands of prints per month. Servicing your photocopier will ensure that you’ll resolve an potential issues before they become a problem, and maximise the effectiveness of your printing fleet.