SUPPORT

24/7

Our technical support service is available 24 hours a day. We aim to provide quick and efficient customer help. Here you can get information on technical support, legal questions plus everything you need to know about shopping on our site. Our dedicated, experienced and friendly support staff of problem solvers will happily help you out, whatever your issue. Just fill in a support ticket, drop us an email or start an online chat

Video Support

Book A Service Call

Remote Support

Our support service provides help all year round and allows you to receive assistance concerning any technical issues or questions on your product. You can report your problem or create a support ticket. Our staff is available 24 hours a day, seven days a week! We will contact you personally as soon as possible.

Training Support

We are passionate about Printlogic and its capabilities, and the benefits it can bring to your company. So it’s vital that you and your staff are using it to its full potential. We also understand that you are busy running a company and can’t dedicate hours of staff away training, or have someone sitting in your office training staff when their time could be better spent bringing in new business. We understand that.

That’s why we here at Printlogic have devised short, sharp training modules. We spend no more than 15mins through collaborative training and provide training notes at the end of each session. We keep it short so the person being trained will remember what we have shown them, and then the notes will allow them to confidently follow the steps required to produce quotes, process orders, and produce job sheets and production reports within the first few hours.

We are confident if your staff use this system which consists of 4 15mins secessions and work the system with the notes and our support via email and phone. They will be confidently using all aspects of Printlogic within 2 weeks.

Once you are using this system you will realise why so many people are switching to Printlogic, and why our offer of on-going free training is part of that decision.

Why Choose Us?

  • DID YOU KNOW WE OFFER UNLIMITED TELEPHONE ASSISTANCE FOR £10/MONTH

    Speak to a member of our team to discuss unlimited technical assistance

  • WE ATTEND TO 98% OF OUR SERVICE Telephone CALLS IN LESS THAN TWO HOURS

    This means you can relax knowing any down time will be minimal and an engineer will call you shortly!

  • WE RESOLVE 40% OF OUR BREAKDOWN CALLS REMOTELY

    Meaning you will be up and printing much sooner than you may think

  • WE OFFER FREE 24/7 REMOTE MONITORING FOR YOUR WHOLE PRINT FLEET

    This means we can respond to breakdown, maintenance and consumable requests before you are aware